About the Role
Requirements
Job Title:
Referral Coordinator (Therapeutically Focused)
Location:
Lancashire and Cumbria
(Hybrid / Flexible Working)
Hours:
Up to 10 hours per week (Flexible, including out-of-hours work)
Pay Rate:
£13.92 per hour + Benefits
Additional Benefits:
Commission on out-of-hours sourced placements: btw £250 – £1000
Flexible working and flexitime
Ongoing supervision and support
Training and continuous professional development opportunities
Private pension (subject to eligibility)
Wellbeing support and staff benefits
About Twilight Therapy and Training Solutions Ltd
Twilight Therapy and Training Solutions Ltd is a specialist therapeutic service supporting children, young people, and families across the UK. We provide responsive, trauma-informed and psychologically informed services to Local Authorities, focusing on improving emotional wellbeing, stability, and independence.
We operate nationally, supporting families known to services, and pride ourselves on delivering fast, flexible, and high-quality therapeutic support, particularly in out-of-hours and emergency situations.
Role Purpose
The Referral Coordinator plays a vital frontline role within Twilight Therapy, acting as the first point of contact for all incoming referrals across our Astronauts (Children) and Galaxy (Adult Support) Services.
This role is both operational and developmental, with responsibility for:
Managing, triaging, and progressing referrals safely and efficiently
Supporting access to out-of-hours and emergency therapeutic services
Liaising with Local Authorities, including social workers and commissioning teams
Sourcing new work opportunities from Local Authorities and passing them to the Operations Manager.
You will ensure that children, young people, and families are matched to the right support at the right time, contributing directly to positive outcomes and service delivery.
Key Responsibilities
Referral Management & Coordination
Act as the first point of contact (telephone, email, virtual) for all referrals into Twilight Therapy services
Assess and triage referrals within agreed timescales
Gather and review relevant information from referral documentation and electronic systems
Identify risks and ensure appropriate safeguarding measures are in place
Support decision-making regarding eligibility for services and placements
Therapeutic & Safeguarding Focus
Apply a therapeutically informed and trauma-aware approach to all referrals
Ensure safeguarding considerations are central to all decision-making
Liaise with social workers and professionals, particularly in emergency or out-of-hours situations
Support access to timely interventions for children, young people, and families
Work Sourcing & Development
Proactively identify and source new work opportunities from Local Authorities
Support the growth of Twilight Therapy services through engagement with commissioners
Pass all secured or potential work opportunities to the Operations Manager
Earn commission for successful out-of-hours referral sourcing
Staff Allocation & Service Delivery
Allocate appropriate practitioners to referrals based on assessed needs
Ensure staffing capacity aligns with demand and risk levels
Escalate any capacity or rostering concerns promptly
Communication & Coordination
Maintain effective communication with the Head of Service and Operations Manager
Ensure all required documentation is completed prior to service commencement
Liaise with internal teams to ensure smooth service delivery
Record Keeping & Compliance
Maintain accurate, up-to-date electronic records of all referrals and communications
Ensure compliance with organisational policies, safeguarding procedures, and data protection requirements
Person Specification
Essential Criteria
Background in therapy, psychology, counselling, or a related field
Experience working with children, young people, or families
Strong understanding of safeguarding and child protection
Ability to assess risk and make informed decisions
Excellent organisational and communication skills
Ability to work independently and manage competing priorities
Confident using digital systems and managing records
Desirable Criteria
Experience working with Local Authorities or referral pathways
Knowledge of therapeutic services and trauma-informed practice
Experience in coordination, triage, or service allocation roles
Training & Compliance Requirements
All Mandatory training including Safeguarding Level 3 (required) – can be provided by Twilight Therapy
Standard DBS Check (required prior to commencement)
Completion of induction and mandatory training and all compliance checks
What Twilight Therapy Offers
Full induction and ongoing supervision from experienced and supportive colleagues
Opportunities for professional development and specialist training
Flexible and supportive working environment
The opportunity to make a real impact on children, young people, and families
Commission-based earning potential for proactive contribution to service growth
Why Work with Twilight Therapy?
At Twilight Therapy and Training Solutions Ltd, we go the extra mile for children, young people, and their families. We offer a fast-paced, supportive, and purpose-driven environment, where your skills and professional development are valued.
You will have the opportunity to:
Contribute to meaningful, therapeutic work
Support vulnerable individuals across the UK
Develop professionally within a growing organisation
Be part of a service committed to safeguarding, equality, and excellence
We are committed to safeguarding and promoting the wellbeing of children, young people, and families. We are also committed to equality, diversity, and inclusion, and welcome applications from all sections of the community.
Application Process
To be shortlisted, applicants must clearly demonstrate how they meet the essential criteria outlined in the person specification within their application.
Appointments will be made based on merit.
For an informal discussion about this role, contact Iby or Sergio on
07960777672 or recruitment@twilight-therapy.co.uk
About the Company